HELP CENTER
Professional Answers
HOW DOES YOUR SIZING COMPARE TO OTHER BRANDS?
Our patterns have been created to give the flawless second skin athletic look and are more comparable to the world-recognised brands as opposed to brands that import their products. We recommend sizing up if growing room is desired.
WHAT IF MY DAUGHTER IS IN-BETWEEN SIZES?
If in between sizes we suggest sizing up. We do offer exchanges and returns. However, our personalised products cannot be returned.
DO YOU MAKE CUSTOM DESIGNS?
We do make custom designs but a minimum order may be required depending on the complexity of the design. Please contact us for further information.
WHAT ARE THE SHIPPING TIMES AND PRICES?
Isle of Man
Free pickup at collection points
Please contact us for more information
United Kingdom
Standard shipping (3-5 business days)
Shipping is £3.95
Tracked shipping (3-5 business days)
Orders between £0-£50, shipping is £5.45
Orders over £50, shipping is £6.45
Europe:
Standard shipping (5-10 business days)
Orders between £0-£150, shipping is £5.95
Orders over £150, shipping is £12.95
Tracked shipping (5-10 business days) £15 - £20
United States:
Standard shipping (5-10 business days)
Orders between £0-£41, shipping is £9.95
Orders over £41, shipping is £18
Tracked shipping (5-10 business days) £15.95 - £29.95
Everywhere Else:
Standard shipping (10-14 business days) from £7.95
WILL I BE PROVIDED WITH A TRACKING NUMBER?
Only if tracked shipping is selected at checkout will tracking numbers be provided. We recommend tracked shipping if you’d like to stay up to date with the location of your order. Shipping confirmation will still be sent with standard shipping.
WHAT IS YOUR EXCHANGE/REFUND POLICY?
We gladly accept returns.
Contact us within 7 days of delivery.
Ship items back within 14 days of delivery.
If within 7 days of receiving your order you require an exchange or refund, please email us to ensure you receive a refund or replacement as quickly as possible. Buyers are responsible for return shipping costs. Return your unworn item in its original packaging, with labels/tags attached. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Custom or personalised orders cannot be returned or exchanged. We are not responsible for the loss of items in the mail. If items haven't been received within a 6 week period, we will look into sending replacements. We recommend tracked shipping.
WHAT WASHING METHOD IS RECOMMENDED?
All Annalisia garments are made from the finest quality fabrics. Some fabrics are extremely delicate and require careful handling and cleaning. Combining varying colours can result in some slight colour discolouration. Perspiration, deodorant, chalk, and makeup, along with other substances, may contribute to discolouration or bleeding. To help maintain your garments' original beauty, we recommend a cool hand wash with a very mild detergent and hanging to dry.
HOW CAN I PAY?
We accept credit/debit cards, Apple Pay and cash (for Isle of Man residents only). Please use your preferred payment method. If your payment has been declined, we will contact you in order to assist you further. Please note that payments may need to be authorised by your bank depending on their regulations.
DO YOU SHIP TO MY COUNTRY?
We offer standard and tracked shipping worldwide. Shipping times may vary depending on your location.
WILL THERE BE CUSTOMS/IMPORT TAXES ON MY ORDER?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
WILL MY ORDER ARRIVE FOR MY DAUGHTER'S BIRTHDAY?
Our leotards, separates, and accessories are all made to order. Items on the outlet page are ready to ship; other products may require a short manufacturing time of up to 7 working days. If your order is required within a time frame, please contact us and we will prioritise your order.
CAN I ADD TO MY ORDER?
If your order has not yet been dispatched and you wish to add to it, please contact us as quickly as possible to combine shipping. If more than one order has been placed within a short time frame with the same address, we may combine the shipping for you and provide a refund for any additional shipping costs.